Printing:

All mugs are custom printed from our Phoenix location.
Once your order has been placed it will take between 2-4 business days to print your custom mug.
**During the Christmas period all mugs take 5-7 business days to print**

 

Shipping:

Approximate shipping times

USA: 2-4 Business days, tracked
UK: 2-4 Business days, tracked
EUROPE: 7-21 Business days, untracked
EVERYWHERE ELSE: 7-21 business days, tracked

Most orders within the US are sent out via USPS from our printing warehouse in Phoenix, AZ and should take 2-4 days to arrive. Larger orders are sent out via Fedex Ground and approx 4-8 business day shipping. 

UK, Europe and other international desinations are sent from our amazing printing partners in the UK to offer you the lowest price on shipping.

We are not responsible for orders that arrive late. Our estimated delivery date, is just that, an estimate and not a guarantee. Shipping times are also out of our control and we are not responsible for packages that take longer than the estimated time frame. Please keep this in mind over busy holiday periods.

 

Address Change/ Wrong Address

Please double check your shipping address before placing your order. 
If you need to change the shipping address after your order is placed please contact us ASAP. We will do our best to accommodate you but once your order has been printed and sent out no changes can be made.

We are not responsible for items that are undeliverable or delivered to incorrect address given by the buyer.

If items are undelivered and returned to us we will reship them out for a small reshipment fee to the correct address.

 

Bulk Orders:

Please contact us to place a bulk order.  Printing takes 5-7 business days and are sent out via Fed Ex Ground taking approx 5-10 days. 

 

Cancellations: 

We can accept cancellations within half an hour of making the order on change of mind. Our mugs are all printed to order, so we may not be able to cancel them after this time as they may have already been printed. 
Please contact us ASAP if you would like to cancel the order. If it has been more than half an hour, contact us and we will check if your order has been printed yet.

Returns:

Unfortunately we do NOT accept returns on change of mind, as all of our mugs are custom printed to order, and our warehouse does not accept returned packages. 

Faulty/Misprinted Goods:

If your order is faulty/misprinted/broken please contact us within 30 days with clear photos of the product and we will happy have a new one sent out.