During the pandemic our current processing time is 5-8 business days for ALL orders.
We only accept cancellations within half an hour and all prints are 100% permanent, if wedding dates change they will have to be reordered at customers expense. Worldwide delays with shipping are also expected during this time.
Thank you so much for your patience and understanding during these uncertain times
How long do the mugs take to print?
All mugs are custom printed from our Phoenix location.
Once your order has been placed it will take between 2-4 business days to print your custom mug.
**During the Christmas period and COVID all mugs take 5-8 business days to print**
How long is shipping?
Approximate shipping times depending on order size and location
USA: 2-4 Business days via USPS
or 3-10 Business Days via Fedex
Due to extreme delays during the pandemic we are currently not shipping internationally. Please check back in soon.
We are not responsible for orders that arrive late. Our estimated delivery date, is just that, an estimate and not a guarantee. Shipping times are also out of our control and we are not responsible for packages that take longer than the estimated time frame. Please keep this in mind over busy holiday periods.
Do you do bulk orders?
Please contact us with your quantity and zip code and we will find you the best deal on shipping and bulk order rates.
Do you accept cancellations?
We can accept cancellations within 1 hour of making the order on change of mind. Our mugs are all printed to order, so we may not be able to cancel them after this time as they may have already been printed.
Please contact us ASAP if you would like to cancel the order. If it has been more than 1 hour, contact us and we will check if your order has been printed yet.
Do you accept returns?
Because all of our items are custom printed, unless they arrive damaged or defective, we don't accept returns for any order.
Also, once the mugs are printed, its 100% permanent. We cannot accept any returns if printed dates or personalisation change due to unforeseen circumstances, as there is no way to remove the print or print over it.
If your order is faulty/misprinted/broken please contact us with clear photos of the product and we will review and be happy to send out a replacement if necessary.
Do you offer gift wrapping?
All mugs come wrapped in cello with a little bow and packaged in gift boxes with no prices, so they are perfect to send straight to the recipient!
Is your packaging recycle-able?
The crinkle paper we use is from 100% recycled material and is fully recyclable. Our gift boxes are 100% recycled with 70% post-consumer content and are fully recyclable. Our cello bags are also 100% biodegradable.
If you would prefer your order sent without any plastic packaging please message us :)