During the pandemic our current processing time is 7-10 business days for ALL orders.
We only accept cancellations within half an hour and all prints are 100% permanent, if wedding dates change they will have to be reordered at customers expense. Worldwide delays with shipping are also expected during this time.
Thank you so much for your patience and understanding during these uncertain times
How long do the mugs take to print?
All mugs are custom printed from our Phoenix location.
Once your order has been placed it will take between 2-4 business days to print your custom mug.
**During the Christmas period and COVID all mugs take 7-10 business days to print**
How long is shipping?
Approximate shipping times
USA: 2-4 Business days, tracked
UK: 2-4 Business days, tracked
EUROPE: 7-21 Business days, untracked
EVERYWHERE ELSE: 7-21 business days, tracked
Orders are sent out via USPS from our printing warehouse in Phoenix, AZ and usually take 2-4 days to arrive. Larger orders are sent out via Fedex Ground and approx 4-8 business day shipping.
Do you do bulk orders?
Please contact us with your quantity and zip code and we will find you the best deal on shipping and bulk order rates.
Do you accept cancellations?
We can accept cancellations within half an hour of making the order on change of mind. Our mugs are all printed to order, so we may not be able to cancel them after this time as they may have already been printed.
Please contact us ASAP if you would like to cancel the order. If it has been more than half an hour, please contact us and we will check if your order has been printed yet.
Do you accept returns?
Unfortunately we do NOT accept returns on change of mind, as all of our mugs are custom printed to order, and our warehouse does not accept returned packages.
If your order is faulty/misprinted/broken please contact us with clear photos of the product and we will review and be happy to send out a replacement if necessary.
Do you offer gift wrapping?
All mugs come wrapped in cello with a little bow and packaged in gift boxes with no prices, so they are perfect to send straight to the recipient!
Is your packaging recycle-able?
The crinkle paper we use is from 100% recycled material and is fully recyclable. Our gift boxes are 100% recycled with 70% post-consumer content and are fully recyclable. Our cello bags are also 100% biodegradable.
If you would prefer your order sent without any plastic packaging please message us :)