FAQ

 

Do you do custom orders?

For sure! We can design and create anything you like, just hit us up with your thoughts and we can bring your design ideas to life!
Designs can be printed on the front, back or sides of the mugs and in full color.
Please note: we cannot print on the bottom or inside of the mugs


How long do the mugs take to print?

All mugs are printed to order. 
Once your order has been placed it will take between 2-4 business days to print your custom mug.
**During the Christmas period all mugs take 5-7 business days to print**

How long is shipping?

Most mugs are then sent out via USPS and should take 2-4 days to arrive within the states. Larger orders are sent out via Fedex 4-8 day shipping. 

Do you do bulk orders?
Please contact us to place a bulk order. Orders over $400 will get free shipping. Printing takes 5-7 business days and are sent out via Fed Ex Ground taking approx 5-10 days. 

Please contact me with your quantity and postal address and I will find you the best deal on shipping and bulk order rates. 

Do you accept cancellations?
We can accept cancellations within 2 hours of making the order on change of mind. Our mugs are all printed to order, so we may not be able to cancel them after this time as they may have already been printed. 
Please contact us ASAP if you would like to cancel the order. If it has been more than 2 hours, contact us and we will check if your order has been printed yet. 


Do you accept returns?
Unfortunately we do NOT accept returns on change of mind, as all of our mugs are custom printed to order, and our warehouse does not accept returned packages. 


Faulty/Misprinted Goods:
If your order is faulty/misprinted/broken please contact us with clear photos of the product and we will review and have a new one sent out if necessary.